GENERAL INFORMATION

Our web booking system is dedicated only to travel professionals for bookings on individual basis. The reservations make provisions for a maximum of nine people sorted out into single, double, triple, or quadruple rooms or for a maximum of five people sorted out into single rooms.
We ask you all to attentively read the presented operative procedures and possibly update and assure yourselves that these things are always observed during the use of the system.
Abuses will not be accepted, for example, the subdivision of groups into more reservations. In the case in which Aic Travel Group notices diverse practices with identical characteristics (date, destination and hotel) referring to a group, it reserves the right to cancel them or modify the conditions of cancellation, penalties and payment deadlines that regard the groups.
The reservations are accepted from Aic Travel Group on the basis of "Good Faith"; it will not be permitted to hold spaces from successively reselling, resulting in cancellation.
All of the information(written or in images) presented on the website are the exclusive property of Aic Travel Group and they cannot be copied, printed or spread to a third party if not upon authorization of the same.
All of the information notes on the hotels and pictures are accurate, nevertheless, we cannot retain responsibility in any way if sometimes the results are inaccurate or incomplete.
For your protection, Aic Travel Group will not accept direct communications with your clients by phone, fax or e-mail. It will be our responsibility to immediately inform you if this occurs.
Your company will be totally responsible for the payment of the bookings implemented through our website.

RATES

The prices for all Travel Products displayed on the Service are the net rates which are subject to applicable law, and, unless otherwise advised by the respective Provider (and, in turn, advised by AIC via the Booking Platform) are inclusive of all applicable taxes and fees (i.e. direct taxes, withholding tax, VAT, or any tax applicable in any jurisdiction and/or resort fees). If such taxes/VAT apply after the Booking is made for the Customer, then the Customer will be charged for any differences that may arise. The company may independently determine its own markup and shall charge any such markup directly to its Customers as a markup to the Rates. Breakfast and/or other meals are not included unless otherwise stated. Some hotels/travel suppliers/authorities may charge additional local taxes, which are payable upon clients’ arrival. 

Rate Errors - the Provider may change the rate of a future booking after the booking was placed (including, inter alia, due to errors caused by good faith mistake of the Provider; special events during the booking dates; system errors; or any other reason). In case of a rate change by the Provider, we will have to respect the change determined by the Provider, and you will be entitled to choose between canceling the booking or accepting the new rate set by the Provider.

FAIR PERIODS

During fair periods our prices may be closer to those rack rates of the hotels. We advise informing the client that the price paid may sometimes be higher than that portrayed by the hotel, to avoid dispute.
Occasionally you may be asked for the prepayment of the entire stay. If such prepayment should not reach us within the dates discussed, we reserve the right to cancel the reservation without issuing further warnings.

EMISSION OF HOTEL VOUCHERS

The system permits you to issue vouchers relative to your reservations: they could be personalized with your company logo (for information call the regional office). In any case, where the system makes errors, Aic Travel Group will hold itself responsible. You may continue to issue your vouchers keeping details unchanged from that issued automatically by the system, mentioning the supplier's name that will provide the payment for the room. All the payments for extras are to be collected from the client.
In the case in which we received an invoice from the hotels with your voucher enclosed which appears more nights than the system confirmed, we will send your invoice for the additional nights.

NO SHOWS

In case of a "no-show" an invoice will be issued only for the first night of stay unused or for the charge asked from the hotel with the reservation. If the client should appear in successive periods to that reservation and the data error is charged to your office, an invoice will be issued for the no-show plus another invoice for the new stay.
Other clauses regarding failed arrivals are indicated in the sections "Cancellations" and "Procedure Operative".

CANCELLATIONS

The reservations will be canceled directly on the website and they will usually have the terms of cancellation shown in the reservation:

• Cancellations after the deadline will result in an invoice for the charges applied to our company.
• If a client cancels directly from a hotel, at the end obtaining the repayment should produce written documentation that permits fixing the date of cancellation, name and last name of the employee of the hotel that received it and written confirmation from part of the hotel where the cancellation occurred and availability to carry out the repayment.
• Failing to produce such documentation will not permit the repayment of anything. Also in the case in which the hotel communicates by writing to the client that no one charged will be presented to Aic Travel Group, we reserve the right to apply a penalty equal to one night lacking what we worked out together.
• During particular periods (world fairs, congress or events), the terms of cancellation could be different from those standards. Pay attention to those unusual cases.

PRIVACY

In no circumstance may someone disclose the prices, terms and conditions published on our website, if it doesn't personally apply to your company. We reserve the right to interrupt every work relationship, with consequences of the cancellation based on your practices, if we should recognize a misuse as such.

PAYMENTS

The payment of the invoice must agree with the Contract of supply you signed with our company.

RESPONSIBILITY

Aic Travel Group functions as an intermediary. We will not be held responsible for any damage that could derive to the clients from catastrophic events, floods, earthquakes and all those situations and conditions that cannot be linked to our company as acts of negligence.

COMPLAINTS

In a case of disputes or protests, the complaint should come to us written in the best way possible within twenty days of the last day of the occupancy. After this deadline, nothing else will be taken into consideration.
If the client leaves the hotel before the predecided date, an invoice will be issued for the full stay and if the hotel confirms a reduction, it will be our job to issue a credit note for the amount to refund. We suggest that the client, before leaving the hotel, ask for a written declaration that states the exact date on which the stay was terminated and its availability to carry out the refund.
Disputes will not be accepted relating to discounted rates or hotel promotions inforced on the arrival of the client, why they could not have been communicated to our company or not entered in the contracts provided by Aic Travel Group.